RETURN OF PRODUCT  INSTRUCTION
A Customer is entitled to a refund on any product purchased in the last 30 days. Customer’s must return the unused portion of the product along with a copy of the Retail Sales Receipt and a completed copy of the Return Merchandise Authorization (“RMA”) form in order to receive a replacement.

RETURN OF PRODUCT :
If you are not 100% satisfied with our Products, you may request to return them for a refund the Products were purchased within thirty (30) days and are in resalable condition. The refund shall be 90% of the purchase price. There will be a 10% restocking fee applied. No Refund will be issued for shipping costs of the items returned.

REFUSED PRODUCTS:
If you order Products and then refuse delivery, your order is subject to the 10% restocking fee and other procedures for returns herein, and we may charge you for the return shipping costs.

DAMAGES/INCORRECT ITEMS/SHORTAGES:
We ask that you inspect the parcel on arrival for any damages, and if you received incorrect product(s) or are missing product(s). Report this within seven (7) days of receipt to Customer Service customerservice@happydoseproducts.com Our Customer Service team will provide you with an RMA number that you will write on the outside of your return shipment for any damaged and/or incorrect items. Upon return, we will correct, replace, or refund the item at no additional cost to you.

REFUND PROCEDURES:
To receive a refund, you must comply with the following:

1. Obtain an RMA number by emailing the Customer Service Department at customerservice@happydoseproducts.com. This RMA number must be written on each carton returned. No returns will be accepted if the shipping carton does not have an RMA written on the exterior of the carton. RMA numbers are valid for 30 days from the date of issue.
2. Proper shipping carton(s) and packing materials are to be used in packaging the Product(s) being returned for replacement.

 The risk of loss in shipping for returned Product shall be borne by you. If returned Product is not received at the address noted above, it is your responsibility to trace the shipment.

NO REFUNDS ON SPECIAL PRICING:
The Company will not issue refunds on special pricing for events such as annual conventions, training events, or special conferences.

Note: Multiple products designated with one item code must be returned as purchased for refund consideration. Partial packages will not be considered complete.

SHIPPING POLICY:
We ships all tangible items via UPS complete with a tracking number to ensure timely delivery. UPS typically takes 3–5 business days. Happy Dose Products is not to be held accountable for delays in UPS shipping. All subsequent fees are non-refundable. Products shipping to APO/DPO and FPO addresses will be shipped by USPS and can take anywhere from 5–12 business days.

SHIPPING RATES:
Domestic shipping rates will be charged at a rate of $10.50 per order.

ORDER TRACKING:
Once your order has been placed and shipped, the tracking information will be available on the website or received by email. You will also receive an email advising you on the status of your order. Please contact us if you have any questions.